Job Description
· Delegating Service Department needs such as reviewing scheduling of jobs for potential conflicts, parts needed, or technician assignments. Evaluating its efficiency daily in the morning and evening.
· Handling customer complaints, concerns, and constructive feedback in a professional manner
· Estimating any jobs or projects of a Service Department manner including service repairs, maintenances, or installations of new equipment vs. repairs daily.
· Complete possible high problematic service calls i.e. multiple callbacks, V.I.P. calls, and higher skilled equipment as needed.
· Processing new orders and maintaining inventory in conjunction with other employees.
· Evaluating new pricing on a quarterly basis and yearly basis
· Interviewing and hiring new service technicians and/or leading employee reviews of service technicians.
· Training new service technicians whether it be by yourself or another team member
· Communicating with constructive feedback to service technicians by doing “drop ins” and inspecting repairs
· Organizing training meetings to provide the best possible service
· Organizing safety meetings quarterly
· Communicating any service technicians needs or concerns to management team
· Over all making sure the customer get the best experience every interaction with a Sunburst Team Member.
Company DescriptionWe are looking for highly motivated individuals wanting to grow and learn in the commercial, residential and multi-family housing HVAC market. Must be able to pass background checks and have a clean MVR. We offer performance bonuses, paid holidays, paid time off, retirement, health insurance, and company vehicle.
We have the work! Just need you and a good attitude.We are looking for highly motivated individuals wanting to grow and learn in the commercial, residential and multi-family housing HVAC market. Must be able to pass background checks and have a clean MVR. We offer performance bonuses, paid holidays, paid time off, retirement, health insurance, and company vehicle.\r\n\r\nWe have the work! Just need you and a good attitude.
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