Dallas, TX - Work from Home Intuit TurboTax Smartlook - Video Support Inbound Customer Service & Software Tech Support Job at Stride 2 Hire Staffing Agency, Dallas, TX

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  • Stride 2 Hire Staffing Agency
  • Dallas, TX

Job Description

Customer Service

Leverage your customer service expertise and provide billing support to a company's customers, all from the comfort of your own home!

Stride 2 Hire works with our premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. You have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss.

What's needed to provide customer support for this client:

  • Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
  • Research, analyze and determine an appropriate course of action for TurboTax customers.
  • Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years' returns and amendments.
  • Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
  • Document all issues, resolution and follow up action.

What it takes to succeed:

Must-have qualities and capabilities - Familiarity with company processes and policies - Clear, confident and professional communication skills to build trust and rapport - Understanding of "client call flow" - Quick-thinking management of client needs - Assertiveness to promote additional products and services - Empathy and a sincere desire to assist and prioritize the customer - Tenacity to understand and deliver on customers' needs

Education necessary: No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss.

What you'll be doing:

Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.

What you need to get started:

  • Apply
  • A computer
  • Logitech C170 Webcam
  • High speed wired Internet (no WiFi)
  • Phone with headset
  • Pass a background screening
  • This is not an offer of employment.

Stride 2 Hire Staffing Agency

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