Job Description

Job Description

Emerald Coast Behavioral Hospital is seeking a talented and dynamic Director of Risk Management and Performance Improvement to join our team of dedicated healthcare professionals!

Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our four outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active-duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression.

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Position Summary:

The Director is responsible for clinical identification, risk evaluation and coordination of corrective action related to risk issues and creating methods to avoid, eliminate and/or reduce risk situations associated with the provision of patient care and services. Leads improvement of clinical outcomes through program evaluation and performance improvement functions including monitoring programs for compliance with quality standards, implementing tools used for programs and service evaluation, and organizing data collection and information analysis. Directs the activities of the Patient Advocate.

Job Duties/Responsibilities:

• Administers the Risk Management (RM) Program using TERM (Technical Elements Related to the Management of Patient Safety). This includes but not limited to Risk Identification, RM Education, Risk Prevention Techniques, Claims and Litigation Management, Contract Review, and Measuring the Effectiveness of the RM Program. These areas include but are not limited to:
• Manages incident reporting function. Investigates incidents, takes or recommends corrective action and identifies trends.
• Prepares and facilitates the monthly Patient Safety Council meeting to assure all safety related concerns are addressed.
• Prepares Probable Claim Reports for all Level III and IV Incidents, and near misses.
• Leads internal investigations and Peer Reviews on serious and tragic incidents as well as near-misses as required. Conducts Root Cause Analysis or Intensive Analysis’ as appropriate.
• Prepares risk identification reports in summary format utilizing appropriate templates. Analyzes trends. Prepares and presents risk identification reports for CEO, medical staff, Medical Executive Committee (MEC), and Governing Board.
• Conducts Failure Modes Effect Analysis (FMEA) as required.
• Interacts with patients and families to increase patient/family satisfaction and/or to diffuse potential litigious occurrences /perceptions.
• Responds to Risk Management/Quality of Care concerns from outside agencies as appropriate.
• Plans, develops, coordinates, directs and carries out activities related to the facility-wide performance and quality improvement program and processes to include:
• Ensures that the facility is in compliance with The Joint Commission, CMS, AHCA, DCF, OSHA and other regulatory agencies standards and reporting requirements. Facilitates regulatory surveys to include facility readiness, training and resolutions of findings. Processes applications and license renewals for The Joint Commission, AHCA license, and Baker Act Receiving Facility Designation. Manages facilities corporate licensure database.
• Responds quickly and proactively to performance indicators and data, resulting in higher quality staff and superior patient care.
• Leads CMS Chart Audit team and other initiatives to ensure compliance with regulatory standards, contracts, licensing standards and guidelines.
• Prepares for and conducts the monthly Quality Assurance Performance Improvement (QAPI) Committee, Multidisciplinary Peer Review, and Policy and Forms Committee. Assures the continuity of all business conducted is captured and concluded from month to month. Assists leadership in developing their role in performance improvement and participation on this committee.
• Collects and submits all externally submitted performance measures.
• Plans, organizes, and manages areas of responsibility to meet the standards set by the hospital and regulatory agencies.
• Hires, supervises, develops, evaluates, and disciplines staff. Ensures staff is knowledgeable and competent to perform duties by providing orientation, training, and continuing education as reflected in departmental policies and records. Meets with staff members on an ongoing basis to review performance and provide feedback, guidance and instruction as needed. Assures appropriate work production and documentation in accordance with policies and regulations through audits, supervision, and goal setting.
• Reviews performance in area of supervision in relation to established goals to include standards and criteria, audit of deficiencies and follow-up; implements changes to effect continual improvement in services provides; and assures compliance with regulatory and legal requirements.
• Revises and maintains policy and procedure manuals.
• Recommends fiscal or budgetary requirements necessary to maintain service within the department. Monitors department on an ongoing basis and adjusts FTE’s to patient census.
• Plans, develops and manages the orientation and on-going training for leadership and staff.
• Produces, creates and provides quality and timely reports/documentation on a monthly/quarterly basis, as required. Attends daily, monthly, quarterly meetings as expected.
• Conducts Leadership Q15 audits on a rotation basis and report findings. Acts as Administrator on Call on a rotation basis.

Requirements:

• Bachelor’s Degree in Nursing or in a mental health related field required.
• Active Florida RN Licensure required for RN candidates.
• Five (5) years’ experience in inpatient healthcare setting required preferably in a psychiatric inpatient facility. Three (3) years management/supervisory experience preferred.
• Has knowledge of hospital operations, risk identification, assessment and reduction and claims management.
• Proficient in Microsoft Office to include Word, Excel and PowerPoint.
• Excellent communication skills, both written and oral.
• Detail oriented and able to multi-task and change directions quickly.

Employment with Emerald Coast Behavioral Hospital requires successful completion of a Level II background Screening. For additional information on this screening requirement, visit the Florida Care Provider Background Screening Clearinghouse Education and Awareness website at

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: uhsguest.com

About Universal Health Services:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

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