Job Description

Join us at a pivotal moment as we expand into Reno, Nevada —an emerging high-growth data center market attracting significant hyperscale investment. We’re seeking exceptional talent to build from the ground up and play a defining role in launching a new campus, with relocation support available for the right candidate.

Career Opportunity

As an IT Operations Engineer, you will serve as the primary on-site infrastructure engineer responsible for the hands-on support, operation, and reliability of EdgeCore’s datacenter infrastructure. This role demands deep technical expertise in physical and virtual infrastructure and a strong operational focus on uptime, issue resolution and service delivery. This is a highly technical, on-site role and is not a cloud-only or purely security-focused position.

• Collaborate with Construction, Security, and Controls teams on IT architecture, and evolve data center infrastructure to meet scalability, performance, availability and security goals.
• Serve as a technical advisor to leadership on infrastructure investments and risk mitigation.
• Develop repeatable scalable solutions that can be applied to future deployments.
• Be the local resource on site, supporting end-users and other IT teams, such as network and security engineers, with technical problems
• Communicate with IT leadership about local operational issues, risks, and infrastructure needs.
• Participate in the team on call rotation for after-hours events.
• Oversee complex network environments including multi-vendor switching, routing, and firewall platforms.
• Manage virtualization platforms (VMware, VSAN) and hybrid cloud integrations.
• Ensure high availability and disaster recovery readiness across all critical systems.
• Partner with security teams to implement zero-trust architectures and advanced threat detection.
• Ensure all systems are patched, and any exceptions are logged and communicated with the Cyber Security team.
• Maintain comprehensive documentation of infrastructure architecture, policies, and procedures.
• Ensure proper documentation of network and systems drawings.
• Ensure all work on critical systems is documented, and inventory management systems are kept up to date.
• Ensure changes are properly documented, and standards are adhered to by the IT team and all vendors working on behalf of IT.
• Demonstrate humility and a willingness to support wherever needed to make EdgeCore better.
• Treat employees, vendors, and contractors with respect, working to attain the best possible outcome.
• Maintain a service-oriented mindset, working to get systems and people up and running as quickly as possible.
• Demonstrate excellent communication skills, be approachable, and keep the appropriate stakeholders informed.
• Security is a shared responsibility. All employees are required to comply with company security policies and procedures and to help protect company information, systems, and assets in the course of their daily work.

Your Experience and Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in datacenter operations, infrastructure engineering, or network architecture.
• Expertise in VMware, Cisco/Meraki, Fortinet, and hybrid cloud platforms.
• Proven track record in leading infrastructure projects and mentoring technical teams.
• Strong understanding of security frameworks (NIST, ISO 27001) and compliance requirements.
• Experience working directly with hardware, networking, and local infrastructure in a live operational setting.
• Proven ability to troubleshoot and resolve complex infrastructure issues in real time.
• Certifications such as CCNP, CISSP, VCP, or equivalent are highly desirable.
• Strategic thinker with strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Comfortable working in high-growth, fast-paced environments.
• Detail-oriented with a commitment to documentation and process rigor.
• Advanced proficiency in:

-VMware infrastructure

-Cisco/Fortinet and Meraki networking

-Windows Server and Active Directory

-Fortinet firewalls, Okta, Entra ID

What We Offer

• Full-time salaried, exempt role: Includes equity compensation and a performance-based annual bonus.
• Annual base salary range: $120,000 – $140,000, depending on experience.
• This role requires in-office presence four days per week at our Reno, NV data center site.
• Medical, dental, and vision insurance: Includes a $0-premium medical plan option (employee only option).
• Flexible Spending Accounts & Health Spending Account: Health & Dependent Care FSA, Limited-Purpose FSA, and an HSA with a company contribution.
• Paid time off: 120 hours of annual paid time off, 11 paid holidays, 7 sick days, and 8 hours of volunteer time annually.
• Retirement savings: 401(k) retirement savings plan with a company contribution
• Life and disability insurance: Company-paid life and disability insurance
• Parental leave: Paid parental leave for eligible new parents, available after meeting service requirements.
• Employee assistance program (EAP): Confidential support services for employees and their families, including counseling, financial guidance, and legal resources.
• Educational assistance: Company-sponsored educational reimbursement for approved courses and certifications.
• Employee support & discounts: Access to company-sponsored discount programs and employee well-being resources.

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