Live Chat Agent Job at ADF Medical, United States

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  • ADF Medical
  • United States

Job Description

JOB OPENING - Live Chat Agent ADF Medical Services Inc.

We're hiring an energetic and professional Live Chat Agent to deliver real-time support to our patients and clients online. If you're a fast typist with a friendly attitude and strong written communication skills - this role is perfect for you.

Role: Live Chat Agent


Department: Customer Support & Patient Services


Location: Fully Remote Type: Full-Time / Part-Time

Requirements

What You'll Do:
  • Respond to patient and client inquiries instantly through our live chat system
  • Provide helpful and accurate information on services, appointments, billing, and support
  • Manage multiple live chat conversations simultaneously with speed and professionalism
  • Log and document all chat interactions accurately in our CRM system
  • Identify and escalate urgent or unresolved issues to the appropriate team
  • Deliver a consistently positive and professional patient experience in every chat
  • Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times
Benefits

What We Offer:
  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible shift options including evenings and weekends
  • Supportive team environment and ongoing coaching
  • Career growth and advancement opportunities within ADF Medical Services

Job Tags

Full time, Part time, Remote work, Flexible hours, Afternoon shift

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