Job Description

Job Summary:

As the first point of contact for patients, you will play a vital role in creating a welcoming environment and ensuring smooth front-office operations. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to manage multiple tasks efficiently in a fast-paced medical office.

Key Responsibilities:

• Greet patients with a smile, warmth, and professionalism, in person and over the phone
• Demonstrate the ability to handle high volume calls for a busy practice
• Schedule and confirm patient appointments—including, but not limited to, new patient visits, surgeries, cosmetic treatments, and follow-up appointments—using EMR software
• Assist in the management of patient schedules for up to 6 providers
• Process patient check-ins and check-outs
• Collect necessary documentations from patients during the check in process
• Verify insurance and / or referral coverage for each patient, in advance and at time of arrival
• Ensure patient demographics are up to date
• Handle co-payments, outstanding balances, billing questions, and collect payments as needed transactions
• Assist with the sales of cosmetic products
• Coordinate with medical staff to ensure efficient patient flow
• Work in conjunction with providers and clinical staff to ensure the highest level of care
• Collaborate with peers to ensure proficient workflow and duties are completed as a team
• Reconciliation of daily receipts and financials
• Maintain patient confidentiality and comply with HIPAA regulations
• Assist with medical records, faxes, and other administrative tasks
• Keep the reception area clean, organized, and stocked with necessary materials
• Foster a positive work environment with peers
• Ability to adhere to flexible hours including the occasional evening and Saturday hours
• Other duties as assigned by supervisor or management

Qualifications:

• High school diploma or equivalent required
• 2 + year of receptionist or administrative experience (medical office preferred)
• Knowledge of dermatology terminology preferred
• Familiarity with EMR systems, EMA preferred
• Strong interpersonal and customer service skills
• Proficiency in Microsoft Office Suite and Google Suite
• Ability to multitask and stay organized under pressure

Specifics:

• This role will be responsible for traveling between our West Chester and Wayne location
• Pay Starting at $17/hour

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