Job Description

Executive / VIP Business Travel Consultant

We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.

The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.

You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.

What Success Looks Like

• Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
• Acting as a trusted advisor, not just a booking agent
• Managing highly complex, often last-minute travel changes with calm professionalism
• Consistently achieving strong CSAT while meeting productivity and efficiency expectations
• Demonstrating excellent ownership, judgement, and accountability in every interaction

What You'll Do

• End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
• Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
• Handling urgent and high-impact travel disruptions with speed, empathy, and precision
• Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment
• Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
• Building long-term relationships with Executive travellers through consistent, high-quality service
• Collaborating closely with peers to maintain a high-performance, elite service culture

What We're Looking For

Essential:

• Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
• Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
• GDS experience (Amadeus, Sabre, Galileo or similar)
• Exceptional communication skills with a polished, confident, and discreet style
• Ability to remain calm, decisive, and solutions-focused in high-pressure situations
• Strong organisational skills and attention to detail

Desirable:

• Experience supporting senior stakeholders, C-suite, or high-net-worth individuals
• Exposure to out-of-hours, follow-the-sun, or on-call travel support models

Personal Attributes:

• Naturally service-oriented with a strong hospitality mindset
• High emotional intelligence and sound judgement
• Comfortable working autonomously and taking full ownership
• Resilient, adaptable, and confident handling ambiguity
• Commercially aware and performance-driven without compromising service quality

Please note: This remote opportunity is on a fixed term basis across a variety of locations including; Germany, Portugal, Ireland, UK, Belgium, Netherlands

How We Work:

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams:

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to [email protected], and we will confirm whether it is legitimate.

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