Job Description

Is This Where Youre Meant To Be?

At Green Arrow , we believe purpose and passion go hand in hand. So ask yourself, is this where youre meant to be?

The Director of ITS Services provides strategic and operational leadership for the companys Intelligent Transportation Systems maintenance operations, ensuring critical roadway and traffic technologies operate safely, reliably, and in full compliance with contract and regulatory requirements. This role oversees teams, budgets, and maintenance programs while driving growth, modernization, and consistent performance across all ITS disciplines in support of public agencies and municipal partners.

Here, your growth matters. Were a company that continuously invests in its peopleoffering meaningful work that evolves with you, continuous learning and mentorship, and a clear path for advancement. Youll enjoy a collaborative, fun environment where life-long relationships are built and values guide every decision we make: Protect What Matters, Empower Our People; Unwavering Commitment to Our Customers; Trust Through Loyalty, Honesty, and Transparency; and a Relentless Pursuit of Excellence. Whether youre based in one of our East or Southeast offices or working remotely from the Eastern U.S., youll find belonging, flexibility, and opportunitybacked by competitive compensation, annual bonus potential, and comprehensive benefits.

As our CEO, Lloyd Kuehn , reminds us:

We take pride in our mission to provide safer and smarter infrastructure solutions for our communities. We differentiate ourselves in our markets because we have committed partners - our people - who are at the heart of business and pursue excellence in everything we do. We focus on exceptional experiences for our people, including protection, development, and engagement. Here, youre joining a community that invests in you and celebrates your growth. We are setting the standard for exceptional leadership and professionalism across our industry.

Thats what makes GreenArrow more than just a companyits a community of collaborators, problem solvers, and growth drivers who believe that doing great work also means doing good work.

If this sounds like the place where your purpose meets your potentialthen yes, this is where youre meant to be.

How Youll Make An Impact

Strategic & Operational Leadership

• Provide overall leadership and direction for ITS maintenance construction services
• Establish standardized maintenance practices, procedures, and performance metrics.
• Develop and implement long-term maintenance strategies aligned with company growth and technology evolution.
• Ensure compliance with contract requirements, PennDOT publications, municipal standards, MUTCD, NTCIP, and applicable safety regulations

Financial & Contract Management

• Manage departmental budgets, cost controls, and profitability for maintenance operations
• Oversee maintenance estimating, job costing, and change order pricing
• Review contract scopes, service levels, response time requirements, and performance-based metrics
• Support executive leadership with forecasting, resource planning, and margin analysis

Project & Resource Oversight

• Provide oversight and guidance to ITS Project Managers
• Ensure proper staffing, scheduling, and equipment allocation across maintenance crews
• Coordinate emergency response, on-call rotations, and critical infrastructure support
• Resolve escalated technical, contractual, or customer issues

Personnel & Team Development

• Lead, mentor, and develop project managers, supervisors, and technical staff
• Support recruiting, training, and succession planning for maintenance personnel
• Promote a culture of safety, accountability, and technical excellence
• Conduct performance reviews and participate in disciplinary actions when necessary

Quality, Safety & Compliance

• Ensure all maintenance activities meet internal quality standards and client specifications
• Oversee fleet, tools, test equipment, and inventory management
• Support audits, inspections, and customer performance evaluations

Client Relations

• Serve as a primary point of escalation for agency clients, municipalities, and owners
• Participate in client meetings, performance reviews, and contract renewals
• Support business development efforts related to maintenance contracts and renewals
• Represent the company in industry meetings, technical committees, and conferences as needed

What You Bring

• Minimum 1015 years experience in traffic signal and/or ITS operations or maintenance
• 5+ years in a leadership or management role overseeing technical teams
• Strong working knowledge of:
• Traffic signal systems and controllers
• ITS devices (CCTV, DMS, detection, communications, fiber, wireless, networking)
• Maintenance contract structures and performance-based specifications
• Experience managing multiple project managers and field crews
• Proven ability to manage budgets, schedules, and operational performance

About Us

Green Arrow unites exceptional infrastructure services companies across the United States to deliver safer, smarter, and more efficient solutions for our communities. Our family of companies Midwestern Electric , Kuharchik Construction , Bear Electrical Solutions , Hinson Electric , and Earthbound Electric are trusted providers of specialized electrical infrastructure services, including the installation and maintenance of traffic signals, streetlighting, and intelligent transportation systems.

Backed by CAI Capital Partners , a visionary private equity firm based in Vancouver with over three decades of experience and more than $1.6 billion invested in founder-led businesses, GreenArrow is expanding organically and through strategic acquisitions. This partnership fuels our shared commitment to innovation, collaboration, and service excellence. CAI was recently named to Inc.s 2024 List of Founder-Friendly Investors (source).

Learn more at greenarrow.com and caifunds.com .

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