Job Description
Overview
Placement Type: N/A
Salary: $40.50-45.25 Hourly
Start Date: Jul 13, 2026
The Social Community Manager is the day-to-day steward of the organization's presence across Reddit and other organic social channels. This role owns frontline engagement - finding the right conversations, showing up authentically in communities, and managing the organization's owned Reddit properties. This is a hands‑on execution role for someone who lives in the communities they manage, understands Reddit culture deeply, and can balance brand standards with community norms without sacrificing either.
KEY RESPONSIBILITIES
Community Management & Engagement
Monitor and manage owned Reddit communities daily; maintain community health, sidebar rules, pinned posts, and subreddit reputation.
Execute reactive engagement—identify, prioritize, and respond to Reddit threads mentioning the organization, competitor programs, or high‑priority verticals.
Coordinate ambassador posting activity in real time: surface live threads, assign them to the right subject matter expert or ambassador voice, and provide feedback on draft responses.
Escalate hostile or sensitive threads quickly and confidently; maintain and enforce a clear escalation protocol.
Maintain account health across the organization's owned Reddit properties—karma, post frequency, engagement cadence, and community standing.
Listening & Reporting
Run daily social listening across 10‑15 priority subreddits using Sprinklr; maintain listening dashboards and alert configurations.
Produce weekly listening reports for leadership: trending topics, sentiment signals, competitor activity, and AEO citation opportunities.
Track post‑level engagement metrics (upvotes, comments, thread reach, awards) and flag performance patterns to the Content Strategist.
Identify emerging subreddit opportunities as the program scales; monitor community health signals.
Ambassador Coordination - Tactical
Serve as the real‑time operational point of contact for active ambassadors: surface threads, confirm availability, review posts in the coordination workflow.
Flag gray‑area threads, compliance concerns, or ambassador issues to the Ambassador Program Manager before they escape.
Track per‑ambassador posting activity and report weekly participation data to the Program Manager.
Cross‑Functional
Partner with the Social Content Strategist weekly to share what's resonating in communities and what prompt formats are underperforming.
Coordinate with the Social Ambassador Program Manager on ambassador availability, onboarding timing, and program health signals.
Collaborate with Legal and Marketing on disclosure compliance; flag any departures from approved language immediately.
This Role Does Not...
Develop the overall content strategy or post prompt library—it's the Content Strategist's responsibility.
Manage the ambassador relationship lifecycle (onboarding, training, retention)—it's the Ambassador Program Manager's responsibility.
Own agency relationships or AEO audit reporting.
QUALIFICATIONS
Required
3-5 years of social media community management experience, with demonstrated hands‑on execution.
Active, fluent Reddit user—personal or professional Reddit experience required. You should understand karma, subreddit culture, and the difference between a thread that will land and one that won't.
Hands‑on experience with Sprinklr for social listening, publishing, and reporting.
Strong written communication skills; ability to write in a human, non‑promotional voice that sounds nothing like a press release.
Demonstrated ability to manage escalations calmly and quickly.
Preferred
Experience in higher education, healthcare, or other regulated industries where organizational voice is scrutinized.
Familiarity with AEO/AI‑generated content landscape and how Reddit threads feed AI answers.
Experience coordinating volunteer or ambassador contributor networks.
#J-18808-Ljbffr Skill
Job Tags
Hourly pay, Immediate start