THE ROLE: CUSTOMER SERVICE REPRESENTATIVE ?
KEY RESPONSIBILITIES
Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues.
Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365 (D365).
Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution.
Partner closely with Sales, Supply Chain, Finance, Logistics, and 3PL providers to support customer needs and maintain service levels.
Manage finished goods inventory and monitor order status to support successful customer fulfillment.
Support customer setup, item setup, and maintenance of customer and product master data.
Assist with UPC creation, Bills of Materials, customer-specific item forms, and product syndication platforms such as Salsify.
Partner with the S&OP Manager to identify orders at risk, manage allocations, and communicate potential supply constraints.
Monitor open orders, inventory availability, inventory aging, and customer-specific requirements.
Support new customer onboarding activities, including item setup documentation, routing guide collection, and retailer-specific requirements.
Develop and maintain reporting, metrics, and KPIs related to customer service, order management, and fulfillment performance.
CAPABILITIES + SKILLS REQUIRED ?
2+ years of experience in customer operations, customer service, order management, supply chain, or sales operations within a CPG, food & beverage, health & wellness, or related consumer products environment.
Hands-on experience with Microsoft Dynamics 365 (D365) ERP.
Experience processing customer orders through EDI.
Experience supporting retail customers, distributors, wholesalers, or national accounts.
Strong understanding of inventory management, logistics, fulfillment, and supply chain processes.
Advanced proficiency in Microsoft Excel, including lookups, PivotTables, and data analysis.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
Strong communication and problem-solving skills with a proactive, solutions-oriented approach.
THE DETAILS ?
LOCATION: Remote, USA ?
HOURS: Full Time (40 hours a week) , 5 months , Contract ?
MANAGER: Customer Service Manager
PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.
OLLY is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, and for employees working in California, ancestry, ethnicity, gender identity and expression, sexual orientation, marital status, protected medical condition, or any other protected status in accordance with all applicable federal, state and local laws.
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